Senior leader with a track record of driving scalable revenue growth, optimizing GTM strategies, and enhancing customer experience at scale. I partner with executive teams to align cross-functional priorities, maximize value delivery, and accelerate business transformation.

Transformational Strategy Leader | Revenue Growth | GTM & Customer Success Excellence

Achievement highlights:

✅ Instrumental in rolling out the pilot scaled success team model globally that realized cost optimizations, customer handling efficiencies and cost reductions in 2024 to help power >$120-130M quarterly global revenue targets

✅ Bridged gaps, prioritized project resourcing, mapped OKR's, and empowered connected conversations between 7 functional teams, 9+ stakeholders, 20+ high impact initiatives, to the larger enterprise strategy

✅ Facilitated the customer success leads program through enablement & analytics resulting in >$55m incremental revenue within it's pilot year in 2024

✅ Helped to build collaborative and scalable day 2 support protocols for 3 new joint market solutions with Cisco, Dell & HP within the first year

✅ Strategized approach on outsourced global support contracts and shift to optimal insourcing over 2025-2026 to minimize transitional gaps and steady customer coverage and engagement across 3 functional care teams.

✅ Built mapping of end to end customer journeys that helped to identify internal process, technology and hand-off issues to drive impactful operational efficiencies and improved customer experiences

✅ Locked $1.4M ARR in a single deal with US state government entity over 3 months, bringing together Cisco, Upstreamworks and Presidio, within the larger deal value >$3M ARR in 2023 as a revenue driver example
✅ Built and grew success and support teams globally to balance capabilities and costs.

About me:

↳ Conversation driver: communicating across partners, customers, stakeholders, management, industry experts; about end to end CX, operational alignment, customer journeys, acquisition, retention, experience, and evolution.

↳ Multi-dimensional, multi-discipline: sales, product, channel & partner marketing, customer success & support; across global teams.

↳ Strategy and execution: thought leadership, process optimization, driving growth, unlocking efficiencies, data driven decisions, and consistent focus on outcomes. Roll up my sleeves and get to the action!